Will libraries make significant use of answer boards? Already reference staff respond to on-line queries, but answer boards provide the opportunity for others to benefit from the answers provided. It also opens up the question for anyone to answer or to "improve" on the answer provided. After all, reference staff should be expert in searching techniques, but this does not mean that they are subject experts.
"Slamming the boards" provides limitless opportunities for librarians to showcase their expertise as well as promote library services and resources.
I am sure that customers would welcome the chance to publicly share their rating or reviews of library resources and services.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment